UPDATE 4/8/20: please see below for our most recent updates to office policies.
- We are now asking caregivers to call upon arrival to the parking lot for their child’s visit. This is to limit exposure to others upon entering the office.
- One of our staff will meet you at the office front door and take temperatures for both child AND caregiver regardless of reason for visit or presence/absence of symptoms. All instruments and surfaces are carefully wiped down with an appropriate disinfectant between patients.
- We all are wearing masks to protect you from anything we could have been exposed to. Any staff member with sick symptoms, recent travel, or possible exposure to COVID-19 is instructed to stay home. Our staff are having their temperatures taken each morning to prevent anyone from working with a fever inadvertently.
- In keeping with new CDC recommendations, we request that all patients over age 2 years and their accompanying caregiver wear cloth masks to office appointments. This is to slow the spread of COVID-19 by preventing people who have the virus but do not know it from transmitting it to others.
- Currently, our triage nurses and providers are fielding many phone calls per day in the interest of keeping our patients home and safe. Per recommendations from the American Academy of Pediatrics, for a phone call with EITHER our triage nurse OR one of our providers that is more than 5 minutes in duration and results in a diagnosis and treatment plan, we now will be billing your insurance for a telephone visit. You may choose to have a virtual (video) visit with a provider through the Spruce Health telemedicine platform instead. Any associated fee not covered under your insurance plan becomes the responsibility of the patient/patient representative.
UPDATE 3/23/20: we continue to see essential well visits from 8am-2pm and acute sick visits from 2-4pm on weekdays. Both offices now close at 4pm on weekdays. The on-call physician remains available after 4pm for emergencies until the following morning. We also offer same-day sick appointments on weekends in our Portsmouth office from 9am-12pm by appointment only.
UPDATE 3/16/20: effective tomorrow, March 17th, we are making the following changes to our office policies to keep our patient families and staff healthy and safe.
- Both offices will see well child visits in the morning and acute sick visits in the afternoon. You must call for an appointment. Portsmouth morning walk-in hours are suspended until further notice.
- We respectfully request that each patient be accompanied by only ONE symptom-free caregiver if possible. Please avoid bringing multiple family members, including siblings, to your child’s appointment.
In our efforts to keep the community well, we are actively screening all patients and those accompanying them for symptoms of Coronavirus disease 2019 (COVID-19) upon appointment arrival. If you have traveled outside the country in the past 14 days AND have fever or respiratory symptoms, please call your doctor’s office in advance of your appointment so we may best facilitate your care.
There is currently no vaccine to prevent COVID-19. The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, the Centers for Disease Control (CDC) recommends social distancing as well as the following daily preventative actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow the CDC’s recommendations for using a facemask.
- The CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
CDC – Handwashing guide
CDC – Share Facts About COVID-19
CDC – View Videos on the Coronavirus Disease 2019
CDC – What to do if you are sick with coronavirus disease 2019 (COVID-19)
NH Division of Public Health Services – Coronavirus Disease 2019 Self-Quarantine Guide
NH Division of Public Health Services – Coronavirus Disease 2019 Self-Observation Guide